October 28, 2019
WINTER WORK & PLAY
LIDIA FALCONER, OUR FRONT OF HOUSE CHAMPION, SAYS WINTER IS THE TIME FOR PLANNING AND STAFF TRAINING IN THE WORLD OF HOSPITALITY.
It’s fair to say that pubs and restaurants who rely on seasonal tourism are likely to fail if they hibernate like a hedgehog in the winter, or feel that their hoard of summer bounty will see them through the chilly winter months.
Sure, summer holiday makers provide a hugely important lifeline to the hospitality industry, but we must recognise that there is something beautiful to experience all year round in Norfolk for locals as well as visitors.
When was the last time you took a trip on the seal boats between November and January to see the pups, followed by a warming lunch? What about cosying up by a roaring log fire with a steaming bowl of local mussels? Or perhaps start early and watch the thousands of geese taking off at sunrise followed by brunch?
We encourage our team at NoTwenty9 to explore ideas to attract customers even on those dark, cold evenings or wet and windy lunchtimes. How about complimentary toasted marshmallows from our fire pit with your mug of hot chocolate? Or scooping gooey cheese out of local grown squash in the bar by the fire?
Winter is also a perfect time to mentally work out our plan of action for the months to come. Staff training is extremely expensive in any business buts it’s vital to ensure consistent service for our guests all year round. So why would we consider stressing about staffing overheads or, worse still, look at laying off summer staff just to experience costly training again in the spring?
At NoTwenty9, we believe winter is not the time to rest but to get ‘summer fit’ and our in house training really kicks in to prepare ourselves for the physical hard work ahead.
So don’t let winter slow you down from exploring everything great about Norfolk (we certainly won’t), come and join us for one of our cookery masterclasses, maybe a festive afternoon tea or even a Reggae Christmas party and please remember: There is no such thing as bad weather, just the wrong clothing! Grab yourself a sexy raincoat and come and see us this winter!
